Drivers Family

Refund Policy

Last updated: June 2026

We want you to be satisfied with Drivers Family. If something isn't right, we'll do our best to make it right.

1. 14-Day Money-Back Guarantee

If you are not satisfied with your subscription within the first 14 days of your first payment, you may request a full refund — no questions asked. Contact us at info@dfdelivery.ge within 14 days of your purchase.

2. Cancellation

You may cancel your subscription at any time from the Settings page.
After cancellation, you retain access until the end of your current billing period.
No refunds are issued for unused days in a billing period after the 14-day guarantee window.

3. Exceptions

Refunds may be issued outside the 14-day window at our discretion in cases of:

Extended platform outages caused by us (more than 24 hours).
Duplicate charges or billing errors.

4. How to Request a Refund

Email info@ourdriversfamily.com with your account email and reason. We will process eligible refunds within 5–10 business days via the original payment method.

5. Payment Processing

All payments and refunds are processed by Paddle.com, our authorized merchant of record. Refunds will appear on your statement from Paddle.